Resident Resources

We have a complete set of tools and procedures to make your stay with us more comfortable and rewarding. Use our website to submit any maintenance requests, pay your rent, or just to drop us a line. We love to hear from our residents.

• Is the yard my responsibility to maintain?

  Unless otherwise noted in your lease, you are responsible to mow, water, and weed the lawn as well as any plants as needed. Some properties reside in HOAs that provide partial or full yard maintenance. Some properties require a Lawn-care program. Lawn-care programs are available for all properties with a yard to maintain.

• I want to get a pet. What do I do?

  Each owner has a different pet policy. Please contact us to discuss the animal you are wanting and find out if permitted. One-time and monthly pet fees generally apply. If you are replacing a pet with a new one, it still needs to be approved. Any non-approved animal will be subject to fine and removal from the property. All animals, including service animals must go through a third party screening service before approval. Contact the office to learn more!

• Do I need to change the filters in the HVAC unit?

  Yes, residents are responsible to change filters. For residents enrolled in the Resident Benefit Package, we’re happy to come out and help you with these items up to three times per year at no additional cost! We will also provide you with as many filters as you need at no additional cost!

• Do I need to change the batteries in the carbon monoxide/smoke detector?

  Your lease states you’re responsible to change the batteries in all carbon monoxide/smoke detectors, replace batteries in electronic locks, and replace light bulbs. For residents enrolled in the Resident Benefit Package, we’re happy to come out and help you with these items up to three times per year at no additional cost!

• I want to stay, but my roommate wants to move out. What do I do?

  The resident or residents wanting to stay must contact our office and complete a new application. If the resident(s) meet the requirements without the roommate moving out included, we can remove the roommate at that time. Note, all parties involved must agree to the lease removal and that the person moving out will no longer be financially responsible. Please contact us as soon as this situation arises and we will help to make it a smooth transition for all.

• My lease expiration is coming and I want to move out. What do I do?

  If you wish to move out, ​​make sure to request a Move Out Date from your Resident Portal. We will not accept verbal requests as notices to vacate.

• Who is responsible for paying for repairs & maintenance requests?

  We take pride in keeping our properties well-maintained. We understand normal wear and tear does take place and for those repairs, they will be at the owner’s expense. For repairs that happen due to negligence, resident accidents, and things not be properly handled by the resident, these charges will be required to be paid by the resident.

  Please refer to your lease to learn more, which overrides all other language. When you have a maintenance request you can enter it by submitting a maintenance request and we will coordinate the repairs with the contractor and yourself