Applicant FAQs

If you haven’t seen the property yet, we encourage you start by scheduling a showing on our Available Rentals page. Please also make sure to review our Before you Apply section. When you are ready to apply, please find the unit you’d like to apply for on our Available Rentals page and click “Apply.” Please make sure you’re ready to apply, the application fee is non-refundable.

No, you will need to apply, qualify and be approved before we will hold a property.

The security deposit is due within 24 hours of a signed lease. Your first month’s rent and all applicable fees as detailed in your lease are required to be paid by your lease start date. We will provide a welcome email outlining funds owed and other important information immediately after signing your lease.

We require each adult (18+) intending to occupy the premises to complete their own application.

Applicants are accepted based on a first completed and qualified basis not first application submitted. Applications must be fully complete before they will be considered to be approved. This includes all intended residents applying as a group including co-signers. To help your chances of being approved, make sure you provide all required information at the time of submission. Once we have an approved application pending approval, we will hold off on processing any further applications. Additionally, any available properties that have an approved applicant, will have "lease pending" listed in the title. Once an application is processed, no refunds are provided.

Yes, ID verification is required. You must have a valid Government Issued ID. An expired ID is not valid. Make sure to follow prompts and include a selfie. While the application will allow you to bypass ID verification, any application where ID verification was opted out of by the applicant or an ID cannot be verified will be cause for automatic denial.

When completing your selfie video, below are some helpful tips:

1. Selfie capture

   • Make sure your face is in frame, not too far/not too close, or cut off
   • Not blurry (motion or focus)
   • Make sure you are in good lighting with no harsh backlight
   • No occlusion (hat, heavy glasses, mask)
   • No-video captured (e.g. camera permission denied → still photo only → higher risk threshold)

2. Document‐to‐selfie

   • Make sure the extracted portrait on the document looks enough like the live selfie
   • If you changed your appearance drastically (new hairstyle, heavy makeup, facial hair), this could result in the selfie video not matching the ID provided
   • Make sure your document image is high‐quality and not captured at the wrong angle

3. Follow on-screen instructions

   • turn head when asked
   • smile or blink when prompted in a liveness flow

The process generally takes 1-3 business days when applications are submitted providing all required information.

We work diligently to process applications as promptly as possible and provide regular status updates in writing to avoid any confusion.

Rental history is the most common cause of delay. If we notify you that rental history hasn’t been provided timely, we highly recommend you also reach out to your prior landlord to assist.

If you qualify, but a competing applicant is approved over you, we can absolutely move your application over to another one of our available properties at no additional cost.

Many of our properties are pet friendly. Animal restrictions are specific to each property. All animals must be screened by PetScreening.com for an application to be considered complete. Each property has their own pet policy. Please refer to each property listing for specifics. Contact us with any questions.

All animals must be screened by PetScreening.com .

Security Deposit dispositions are processed within 60 days of the end of the lease upon the resident surrendering the property. Any costs for cleaning or damages to the premises are subtracted from the deposit as needed.

Scores of 600+ are required for all applicants. If any applicant(s) score is under 600, or credit is unestablished, additional requirements may be considered but does not guarantee approval. Additional requirements include a co-signer and/or higher deposit. Co-signers must have a minimum credit score of 700.

Save over $3000! The Resident Benefit Package provides you with a number of savings and conveniences throughout the term of your lease and beyond for $35 per unit per month. The package is required for all residents. Click here for detail!

Congratulations! Signed lease and security deposit are due within 24 hours from the lease being sent to you online. Keys will not be provided until the 1st month's rent and any other fees due are paid.

Rent payments are made via your Resident Portal. Once you have a signed lease you will be given a Resident Portal login. The Resident Portal allows you to pay rent online, submit work order requests and send messages online. We like to hear from our tenants, so if you need to contact us for any other reason please do so!