Questions & Requests

Any questions, concerns, and maintenance requests must be submitted as service requests via your Resident Portal. All question including about your lease and tenant ledger must be requested in writing and will not be discussed verbally to avoid any miscommunication or misunderstanding. Upon receipt, a member of our team will respond, generally via email or text within 24-48 hours Monday-Friday.

For maintenance requests, make sure to provide as much detail as possible including your availability and pictures if applicable. For instance, if you're experiencing an appliance issue, initially providing the manufacturer tag including the make, model, and year built will cut down on the time to process the request. The more information provided, the faster we can address the issue!

True emergencies include smell of gas (evacuate and call utility provider or 911), fire (evacuate and call 911 first), flooding, no hot water, no heat in winter, as well as anything that would cause damage to the property or a habitability issue, if not remedied immediately, must be promptly reported. ***For true emergencies only, if you don’t have the ability to submit a service request via your resident portal, call 719.895.5600. Emergencies are monitored 24/7.

If you are locked out and need immediate access, you’ll need to contact a locksmith to pick the lock for you. You are permitted to have a locksmith open the door, but the locksmith may not change the locks.

Alternatively, we can drop off a key in a lockbox on your front door during business hours. Allow 4-8 hours Monday-Friday 9am-5pm for this to be completed. If you’d like us to do so, let us know via a service request.